Our manufacturing and lead times are operating normally. Some delivery times are slightly delayed due to Covid19.
Depending upon your requirements there are two ways of ordering a cabinet from us. Either order immediately or get a quote.
You have chosen the cabinet you like, it is perfect. You have entered the sizes, chosen the materials and colours and you are happy.
You need help with your order. The cabinet is about right but you need extras or custom items not available.
This is the easiest and simplest way of ordering a cabinet from us. Just complete your order in the normal way as with any internet order.
But it doesn't stop there...
Once we receive your order, we then prepare you a personal design of your cabinet for you to check.
We do this because even though you are sure of your sizes, materials and colour we still like to make sure everything is double checked with you before production.
Despatch of your cabinet will be in approximately four weeks.
Yes. We check every cabinet order for suitability and send you your own personal design with the exact order details. we will usually get your custom design to you in about 24hrs during the working week.
Yes, when you get your personal design, we may suggest a change if we think it may make sense.
It depends. Small changes to the design are free and encouraged to make the order perfect. If you want to make larger changes, like different doors, materials or add extra features like full skirtings, then these do cost extra but we check with you and only make changes if you agree.
We usually aim to get your cabinet out to you withing 4 to 6 weeks for MDF, Pine and Oak with valore, Bella and zurfiz orders taking a little longer due to additional processes required. This takes account of any additional design time and / or materials changes.
Yes we do. When you submit an order via our online site, we open an account for you on our bespoke customer portal. This gives you the ability to keep in touch via your own support tickets.
This is the way to go if you need help or are unsure of exactly what to order.
Choose the cabinet that meets your size and style requirements, or close enough.
Add your specific requirements or questions in the extra details 'notes' field. Add as much detail as you want, write as essay if you wish as the more we know the quicker we can help you.
Add a photo of the space you are fitting the cabinet into. Seen the perfect cabinet on Google, why not attach that picture.
Some sites do offer this and we did think about offering a cut down version of our software, but they are basic programs and you get what you ordered and changes are difficult. Our way is to get you to order the basic cabinet and ask for your additions. Our designers then fine tune the cabinet for you. This is something no online design builder can do.
That depends. Usually not as most of the cost is already built into the cabinets price. Of course if you ask for lots of extras they will cost, but the starting price is usually pretty close to the final price.
For small or simple cabinet designs and few changes or requests, usually about 24hrs. Larger changes and unusual requests take a bit longer, but never more than a day or two.
When you are happy with the design, we ask that you click the 'accept' button on your bespoke quote and we will request payment.
We usually aim to get your cabinet out to you withing 4 to 6 weeks. A little longer for valore, bella and zurfiz cabinets. This takes account of any additional design time and / or materials changes.