No Minimum Spend.
We can in certain circumstances deliver to Republic of Ireland & Northern Ireland. This is dependent upon volumetric and weight limits. While your postcode may show on our system there will be an offshore charge for these and must be quoted - email us for a delivery quote firstname.lastname@example.org
Outstanding feedback on the service from our specially selected carriers.
What To Expect On Your Delivery
Below are the main delivery methods used depending upon the size or weight of the items in your order but unless notified all your items will arrive within the same delivery.
Royal Mail are used for samples and handle, fittings deliveries. These are generally untracked consignments and will arrive approximately 2 - 5 working days after order completion.
TNT and XPD Express are used for smaller, lighter items such as bedsides and small panels. You will be contacted for a delivery weekday. The delivery will be an all day call however you will be emailed a tracking code to monitor your delivery. If you are not in when the delivery is attempted, you will be left with a card by the carrier. It is your responsibility to organise a re-delivery or a collection from the local hub within 24 hours of this card being left. If the item is returned un-delivered, there will be an additional delivery charge before it can be re-shipped, so please choose a day when someone can be home or be delivered to a work place.
Most cabinets and particularly ones over 1.2m in any direction and larger multiple deliveries are delivered by Kinetic Logistics. They are a specialist furniture carrier and pride themselves in the care they take of your furniture. This delivery method take s approximately 8 to 10 days from despatch to delivery.
This is not an express courier service. Due to the amount of damage, inability to carry heavy and fragile items we will not ship with express hub and spoke delivery services.
They will text or email you to arrange a delivery weekday, during this call they will be able to provide an approximate 3-4 hour window of when your delivery will take place, plus during this call you can request a phone call from the driver when he is 1 hour away from you. Please, can you ensure an able-bodied person is on hand, as sometimes access or other factors can make the delivery more difficult? Your items will be delivered to the nearest ground floor point of access to your home. They will not unbox your furniture. It will be at the driver's discretion if your items are taken to another part of the house, such as upstairs. If there are ornaments or pictures etc. that could possibly get damaged during delivery, please remove prior to the delivery arriving. If no one is in on the arranged delivery, the carrier will charge for a second delivery which we cannot absorb, so please let us know the day before if your plans have changed.
If you decline the offered delivery slot by our carriers, be aware that as a specialist carrier they may not be returning to your area for another few days and not the next day in most cases.
Certain postcodes will take longer to deliver from despatch and this includes rural wales and the Scottish highlands.
In rare instances, a one-man pallet delivery may be used where your furniture is securely strapped to a pallet. This is then not removed until it has been delivered. A local pallet company to yourself will phone you to arrange the delivery. You will need to be available as this is effectively a kerbside delivery and as such, you would need to carry the furniture inside your home. It would be at the driver's discretion if he helped with this. Reasons why this service maybe used are to extreme locations in the UK where Kinetic Logistics don't visit often or any part of Ireland. This is not our preferred delivery method due to the costs incurred.
Unless the carrier arranges with you differently, deliveries will happen Monday to Friday. Where days are quoted rather than weeks with estimated delivery times, these are working days and exclude weekends and public holidays.
Do not arrange tradesmen or fitters until your cabinet delivery has arrived as we take no responsibility for loss of time or additional cost involved with this.
Exceptions to Delivery for Mainland UK Postcodes
Important note regarding white glove delivery.
The postcodes below are classed by our preferred carrier as problematic for delivery by there fleet. We are sorry but these postcodes will attract a surcharge for delivery.
£32.00 Additional Delivery charge per order for the following postcodes (White glove service only)
EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD
£60.00 Additional delivery charge per order for the following postcodes (White glove service only)
AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50
£26.50 Additional delivery charge per order for the following postcodes (White glove service only)
LL, LD, SY16-20, 23-25, SA, CF, NP, NE, CA
£5.00 Additional delivery charge per order for the following postcodes (White glove service only), (London congestion charge)
W1, W2, W8, W10, W11, NW1, WC1, WC2, EC1, EC2, EC3, EC4, E1, SW1, SW3, SW7, SE1, SE11
If your postcode is not listed and is also not UK mainland then please email us with your address and the items you are interested in. We will reply with a no-obligation quote for delivery to you, for example, Northern Ireland, Isle of Wight, Channel Islands. email@example.com
Billing & Shipping Address
When you checkout you will be asked for your address, this is the address that the card you are paying with is registered to. If you require the delivery to a different address, this is fine, please use the option to enter a different shipping address. So that your delivery can be organised as quickly as possible, please provide two different phone numbers.
What if Something Goes Wrong
Whilst every care is taken during the delivery process, sometimes accidents can occur and the delivery drivers are only human. If you can see that the box is damaged, please make a note on the drivers delivery sheet. Once unpackaged, if there is any damage, within 24 hours please email us with digital images. We will acknowledge receipt and will contact you to rectify the problem but at our cost. All that we ask is that you cooperate by sending us the email. We pride ourselves on the customer service that we provide in resolving issues quickly and have an excellent relationship with all our carriers.
Important note regarding despatch and delivery dates
We work to despatch timings and these will usually be a w/e date. We usually despatch goods with our specialist carrier once per week. Once the carrier has booked your order into there system they will allocate your order onto a delivery vehicle and contact you with a delivery date. We entrust our heavy and fragile items to our carrier and they will advise 'delivery' date. We do not arrange delivery date. This must be understood at the point of order.
Fully Assembled Delivery Prices
Depending upon volumetric sizes and weight we may be able to offer fully assembled delivery. This service requires a two man delivery service and will also incur an additional surcharge over and above your normal delivery charge.
This delivery price is quoted on a individual basis if available.
Please make sure that you will be able to get a fully assembled delivery into you home. We cannot take responsibility for the inability to perform the delivery due to access problems.