Delivery information
Everything is made to measure and to order, so delivery depends on the size, material and complexity of what you’ve chosen. There’s no minimum spend, and we deliver across mainland UK.
Production typically takes 3–8 weeks from approved and paid order. Once it’s finished in our workshop, the delivery option shown at checkout applies.
How your order travels
It depends on size and weight. Unless we tell you otherwise, everything in an order arrives together.
| What | Carrier | Time from despatch | On the day |
|---|---|---|---|
| Samples, handles and fittings | Royal Mail or APC | 2–5 working days | Generally untracked |
| Smaller cabinets and panels | APC, UPS or Parcelforce | A weekday arranged with you | Tracked; an all-day service |
| Larger cabinets and multi-cabinet orders (most over 1.2 m in any direction) | BJS Extra, a specialist two-person furniture carrier | 3–7 working days | A 3–4 hour window; to the nearest ground-floor point of access; not unpacked |
| Extreme locations and parts of Ireland | One-person pallet delivery | Arranged case by case | Kerbside: you move items into the property |
The details
What happens on the day?
Your carrier contacts you to arrange a weekday and gives an estimated 3–4 hour window; you can ask the driver to call when they’re about an hour away. Deliveries are made to the nearest ground-floor point of access and aren’t unpacked; anything more is at the driver’s discretion.
Please make sure an able-bodied person is there. If delivery fails because of access or absence, extra charges may apply, and if you decline an offered slot, specialist carriers may not be back in your area for several days.
Who sets the delivery date?
We work to despatch dates, typically twice a week. Once the carrier collects your order, they put it on a vehicle and confirm the delivery date with you: delivery dates are arranged by the carrier, not by us.
Do you deliver to the islands or Ireland?
We don’t currently offer standard delivery to the Isle of Wight, the Channel Islands (including Sark) or the Isle of Man.
We may be able to deliver to Northern Ireland or the Republic of Ireland, depending on volume and weight; these deliveries are quoted separately. Email office@thecabinetshop.co.uk with your postcode and what you’d like for a no-obligation quote.
Can it arrive assembled?
In some cases, yes. Fully assembled delivery needs a specialist two-person team, carries a surcharge, and is quoted individually, subject to access. We can’t accept responsibility where access prevents a safe delivery.
What if something arrives damaged?
If the packaging looks damaged, note it on the carrier’s paperwork. If you find damage once unpacked, email us within 24 hours with clear photographs and we’ll arrange replacement parts or a suitable solution at our cost.
What if no one is in for a courier delivery?
For smaller cabinets and panels, if a delivery attempt fails because no one is available, you’ll need to arrange re-delivery or collection from the local depot, and failed deliveries may incur charges.
Does my billing address need to match?
Your billing address must match the address registered to your payment card; you can deliver to a different address at checkout. Two contact numbers help us arrange delivery smoothly.
When should I book a fitter?
Only once your delivery has arrived and been checked for completeness: we can’t accept responsibility for lost time or costs from tradespeople booked in advance.