Delivery Info

All of our products are made to measure and manufactured to order. We do not hold stock cabinets, and delivery timings depend on the size, material, and complexity of your order.

• No minimum spend
• Mainland UK delivery available
• Outstanding feedback from our specialist delivery partners

Lead Times

Production lead times typically range from 3–8 weeks from approved and paid order, depending on size, material, and complexity.

Once your order has been approved and completed in our workshop, the delivery options shown at checkout will apply.

Delivery Methods

We use different delivery methods depending on the size and weight of your order. Unless otherwise advised, all items within an order will arrive together.

Samples, handles & fittings

Dispatched via Royal Mail or APC. These are generally untracked consignments and typically arrive within 2–5 working days from despatch.

Smaller cabinets & panels

Dispatched via APC, UPS, or Parcelforce. You will be contacted to arrange a weekday delivery. Tracking information will be provided. Deliveries are an all-day service.

If a delivery attempt fails because no one is available, you will be responsible for arranging re-delivery or collection from the local depot. Failed deliveries may incur additional charges.

Larger cabinets & multiple items

Most cabinets over 1.2m in any direction, and larger multi-cabinet orders, are delivered by BJS Extra, a specialist two-person furniture carrier.

This service typically takes 3–7 working days from despatch. It is not an express courier service.

What to Expect on Delivery

Your carrier will contact you to arrange a delivery weekday and provide an estimated 3–4 hour delivery window. You may also request a call from the driver when they are approximately one hour away.

Deliveries are made to the nearest ground-floor point of access. Items are not unpacked by the delivery team. Assistance beyond this is at the driver’s discretion.

Please ensure an able-bodied person is available on the day of delivery. If delivery fails due to access issues or absence, additional charges may apply.

If you decline an offered delivery slot, please note that specialist carriers may not return to your area for several days.

Deliveries to rural Wales and the Scottish Highlands may take longer.

Exceptional Delivery Methods

In rare cases, a one-person pallet delivery may be used, typically for extreme locations or parts of Ireland. This is a kerbside delivery, and you will be responsible for moving items into your property.

This is not our preferred delivery method and is used only when necessary.

Delivery Days

Deliveries are made Monday to Friday only. Quoted delivery times are working days and exclude weekends and public holidays.

Please do not arrange tradespeople or fitters until your delivery has arrived and been checked for completeness. We cannot accept responsibility for lost time or additional costs incurred.

Non-Mainland UK & Ireland

We do not currently offer standard delivery to the Isle of Wight, Channel Islands, Isle of Man, or Sark.

In certain circumstances, we may be able to deliver to Northern Ireland or the Republic of Ireland, depending on volume and weight. These deliveries must be quoted separately.

Please contact us at office@thecabinetshop.co.uk with your postcode and items of interest for a no-obligation delivery quote.

Billing & Shipping Address

Your billing address must match the address registered to your payment card. You may specify a different shipping address during checkout.

To help us arrange delivery efficiently, please provide two contact phone numbers where possible.

If Something Goes Wrong

If packaging appears damaged on delivery, please make a note on the carrier’s delivery paperwork.

Once unpacked, if you discover damage, please email us within 24 hours with clear photographs. We will assess the issue and arrange replacement parts or a suitable solution at our cost.

We work closely with our delivery partners and pride ourselves on resolving issues quickly and fairly.

Important Note on Despatch & Delivery Dates

We work to despatch dates, typically twice per week. Once your order is collected by the carrier, they are responsible for allocating it to a delivery vehicle and confirming a delivery date with you.

Delivery dates are arranged by the carrier, not by us. This is an important part of the process and should be understood at the point of order.

Fully Assembled Delivery

In certain circumstances, we may be able to offer delivery of fully assembled cabinets. This service requires a specialist two-person delivery team and will incur an additional surcharge.

Fully assembled delivery is quoted on an individual basis and is subject to access suitability. We cannot accept responsibility where access prevents safe delivery.