Privacy Policy

Last updated: 1 January 2025

1. Introduction

This Privacy Policy explains how The Cabinet Shop (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or make a purchase from thecabinetshop.co.uk.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The Cabinet Shop
Cabinet Enterprises Ltd
Registered in England: 15057190
VAT Number: 332396307

The Old Bakehouse
Ryes Lane
Hatfield Broad Oak
Hertfordshire
CM22 7BS
United Kingdom

Email: office@thecabinetshop.co.uk
Phone: 0345 459 0540

3. What Personal Data We Collect

  • Name
  • Billing and delivery address
  • Email address and phone number
  • Order details and purchase history
  • Design information submitted via our configurator
  • Files or images you upload (e.g. room photos or sketches)
  • Customer communications (email, live chat, support tickets)
  • Technical data such as IP address and browser information

Payment details are processed securely by third-party payment providers and are never stored on our servers.

4. When We Collect Data

  • When you place an order or request a quote
  • When you use our configurator or submit design notes
  • When you create an account or subscribe to our mailing list
  • When you contact us or upload files
  • When you browse our website (via cookies and analytics)

5. How We Use Your Data

  • To process and fulfil orders
  • To review and check designs before manufacture
  • To communicate with you about orders or enquiries
  • To provide customer support
  • To improve our website and services
  • To send service-related communications
  • To send marketing emails where you have opted in
  • To meet legal and accounting obligations

6. Lawful Bases for Processing

We process personal data under the following lawful bases:

  • Contract
  • Legitimate interests
  • Consent
  • Legal obligation

7. Cookies & Analytics

We use cookies to ensure our website functions correctly and to analyse site usage. These may include essential cookies and analytics cookies.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Marketing Communications

We will only send marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

We do not sell or rent your personal data to third parties.

9. Third-Party Services

We may share data with trusted third-party providers who assist with:

  • Payment processing
  • Delivery and logistics
  • Email and customer support services
  • Website analytics

These providers are required to keep your data secure and confidential.

10. Data Security

We use appropriate technical and organisational measures to protect personal data, including secure hosting, encrypted connections, and restricted access controls.

11. Data Retention

We retain personal data only for as long as necessary to fulfil orders, meet legal obligations, and resolve disputes.

12. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

13. Data Breaches

In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify affected individuals and authorities as required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

Email: office@thecabinetshop.co.uk
Phone: 0345 459 0540

The Cabinet Shop
The Old Bakehouse
Ryes Lane
Hatfield Broad Oak
Hertfordshire
CM22 7BS
United Kingdom