The Cabinet Shop Terms & Conditions

Cabinet Enterprises Ltd trading as The Cabinet Shop

2018 - 2026

Consumer-facing terms for bespoke cabinetry, related goods and standard items

Important: These Terms should be read with the Approved Specification, Returns & Refunds Policy and Privacy Policy. Nothing in these Terms limits statutory consumer rights that cannot lawfully be excluded or restricted.

1. Definitions & Interpretation

1.1 In these Terms & Conditions, unless the context requires otherwise:

(a) “Approval” or “Approved” means your written or electronic confirmation, whether through our design system, email or website, that a design, specification or quotation is accepted and that we are authorised to proceed;

(b) “Approved Specification” means the final design, technical drawing or specification Approved by you under Section 4, including any order-specific notes, disclosed manufacturing characteristics and agreed deviations from our standard construction;

(c) “Consumer” means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession;

(d) “Business Customer” means a customer acting wholly or mainly for purposes relating to a trade, business, craft or profession;

(e) “Contract” means the agreement between you and us formed when we accept your Order on these Terms & Conditions;

(f) “Goods” means cabinetry, panels, doors, drawers, cupboards, wardrobes, shelving, countertops, fittings and any other products we supply;

(g) “Order” means a purchase made through our website, an Approved quotation, or another instruction accepted by us to supply Goods;

(h) “Working Day” means Monday to Friday, excluding English public holidays.

2. About Our Service

2.1 We design and manufacture bespoke, made-to-order cabinetry and related items. Bespoke Goods are individually manufactured to the Approved Specification and are not held as stock for resale.

2.2 Orders may be placed through our website or through a personalised quotation and design process. Manufacture begins only after the required Approval and, where applicable, full payment have been received.

2.3 We also sell a limited range of non-bespoke items, such as handles, hinges and standard fittings. Different cancellation and return rights may apply to those items; see Section 17.

2.4 Unless we expressly agree otherwise in writing, our service is the design and manufacture of Goods for self-assembly and installation. We do not provide site surveying, installation, decorating or finishing as part of the Contract.

3. Quotations, Pricing & Contract Formation

3.1 Quotation prices are valid for 30 calendar days from the date of issue. If Approval occurs after that period, we may recalculate the quotation to reflect changes in material, labour or supplier costs and will confirm any adjustment before manufacture begins.

3.2 All prices are in pounds sterling and include VAT at the prevailing rate unless stated otherwise.

3.3 An automated acknowledgement, payment receipt or preliminary production date does not by itself mean that we have accepted an Order for manufacture. Where a design process applies, acceptance is subject to completion of the Approval process and receipt of any payment required.

3.4 If we cannot accept an Order, for example because of a pricing error, manufacturing limitation, material availability or delivery restriction, we will tell you and refund any sums paid for Goods we cannot supply.

3.5 If a quotation, website price or other price contains an obvious clerical, typographical or calculation error that a reasonable customer would recognise as an error, we may correct it before manufacture begins. We will tell you promptly and give you the choice of proceeding at the corrected price or cancelling the affected Order for a full refund of sums paid for it. This does not permit us to change an agreed price merely because our costs have increased.

4. Design, Approval & the Approved Specification

4.1 Where an Order involves a design process, we will produce technical drawings and a specification for your review. You must check these carefully before Approval. The Approved Specification is the principal record of the Goods we are to manufacture.

4.2 The Approved Specification should be read as a whole and may record dimensions, panel divisions and splits, materials, colour or finish, edging, hardware, door and drawer configuration, chamfers and any agreed departure from standard construction.

4.3 Unless expressly stated otherwise in the Approved Specification, overall dimensions shown for the Goods include all components forming part of the finished item. In particular, the stated overall height of a cabinet, carcass or other unit includes any legs, feet, plinth components or other components that contribute to its total assembled height. Where a carcass is shown with legs, the stated overall height is measured from the bottom of the legs to the top of the carcass, unless expressly stated otherwise.

4.4 You must tell us before Approval if the Approved Specification does not accurately record something material that has been agreed. Subject to any pre-contract information or statutory rights that the law requires to form part of the Contract, earlier discussions or informal exchanges not reflected in the Approved Specification do not alter the agreed manufacturing specification.

4.5 Revisions may be requested during the design phase and should be submitted in writing through our design system. We will accommodate reasonable changes at this stage.

4.6 After Approval, changes can only be made at our discretion and only if production permits. Any permitted change may require fresh Approval, additional design or manufacturing work, materials, packaging or delivery, and may alter the production schedule and price.

4.7 For website Orders paid before drawings are prepared, we will submit technical drawings for Approval after payment. Minor changes within the scope of the original Order will normally be accommodated. More substantial changes may require a revised price and schedule.

4.8 Design work, drawing production, revisions, scheduling and pre-production planning form part of our professional service. If a cancellation request is made after such work has begun, Section 16 applies.

4.9 By giving Approval, you confirm that you have reviewed the dimensions, configuration, materials, finishes and other material details shown in the Approved Specification and authorise manufacture on that basis. Where the Order is for Goods made to your specifications or clearly personalised, you also acknowledge that the statutory cancellation right applying to standard distance-sale goods may not apply as explained in Section 16. This acknowledgement does not affect rights relating to faulty, misdescribed or non-conforming Goods.

5. Design & Manufacturing Constraints

5.1 Because our Goods are bespoke and manufactured using defined production methods, not every requested configuration can be manufactured safely, reliably, economically or in a form suitable for self-assembly.

5.2 During the design process we may recommend alterations to dimensions, construction, panel divisions, hardware or other details where reasonably necessary to accommodate manufacturing, material, transport or assembly constraints. Any material alteration will be shown in the Approved Specification before manufacture.

5.3 Certain panel types, including flat and panelled doors and countertops, may have a 2mm chamfer applied as a standard automated operation. If you do not want a chamfer, you must request this before Approval.

5.4 Our standard maximum panel size is 2,400mm × 1,200mm unless a different size is expressly agreed. Components exceeding the available panel size will normally be supplied as split panels, with the split position agreed where reasonably practicable.

5.5 Solid oak tops supplied by special order have a maximum nominal dimension of 2,390mm × 600mm, subject to yield from the supplied board. Natural timber variation and reasonable yield-related dimensional variation are inherent characteristics of the material.

5.6 Our manufacturing tolerance on panels is 1.5mm deflection over 2m. Most machined panel dimensions are produced to approximately 0.5mm tolerance, subject to material behaviour and the particular component.

6. Your Measurements, Site Conditions & Suitability

6.1 Unless we have expressly agreed in writing to undertake a site survey or measurement service, you are responsible for providing accurate dimensions and for satisfying yourself that the Goods are suitable for the intended space and purpose.

6.2 Buildings and surfaces may not be square, level, straight or plumb. You should make appropriate allowance for walls, floors, ceilings, skirting, coving, architraves, sockets, switches, pipework, cables and other site conditions when providing dimensions and installing the Goods.

6.3 Scribes, fillers, trims or on-site adjustment may be required to accommodate normal building variation and are not included unless shown in the Approved Specification.

6.4 We are happy to offer guidance during the design stage, but guidance does not transfer responsibility for customer-supplied measurements or undisclosed site conditions to us.

6.5 If an issue results from inaccurate dimensions, information or instructions supplied by you, or from a choice expressly Approved by you, we will try to offer a practical solution but may charge for replacement components, additional design or manufacturing work, materials, packaging and delivery. This does not apply where the issue results from our own error or breach of Contract.

6.6 We may reasonably rely on dimensions, plans, drawings, CAD files, photographs, appliance details, specifications and other information supplied by you or by a designer, architect, installer or other third party acting for you, unless we have expressly agreed in writing to verify that information. You are responsible for checking that information is current and accurate before Approval.

6.7 Where Goods are designed around appliances, sinks, sanitaryware, lighting, hardware or other third-party products that we do not manufacture, you are responsible for confirming the exact model, dimensions, installation clearances, ventilation requirements and other manufacturer requirements before Approval. Manufacturer specifications can change, and our Goods will be manufactured to the information included in or supplied for the Approved Specification unless we expressly agree otherwise.

7. Safety, Assembly & Installation

7.1 Unless otherwise agreed, the Goods are supplied for self-assembly and installation. Assembly and installation may require appropriate tools, practical competence and, depending on the size and complexity of the Goods, assistance from more than one person. If you are unsure whether you can carry out the work safely and correctly, you should engage a suitably competent tradesperson.

7.2 All freestanding units that could topple must be securely fixed to a suitable wall or other load-bearing structure. Particular care is required for shallow and tall units and units whose stability can be affected by opening doors or drawers.

7.3 Wall-mounted cabinets and fixings. Where Goods are intended to be wall-mounted, you are responsible for ensuring that the wall, supporting structure and proposed fixing locations are suitable and capable of safely supporting the Goods and their anticipated contents. You must also check for concealed pipework, electrical cables and other services before drilling or fixing. We may supply brackets, screws, plugs or other fixing components with the Goods. Any fixing components supplied by us must only be used where they are appropriate for the particular wall construction and installation. Because we do not normally inspect the installation site or know the construction, condition or load-bearing capacity of your wall, the supply of a fixing component does not constitute confirmation by us that it is suitable or sufficient for your particular wall or installation. It is your responsibility, or the responsibility of your installer, to determine the appropriate type, number, size and positioning of fixings required for the particular wall and installation. Additional or alternative fixings, anchors, bolts, battens, supports or other reinforcement may be required and must be provided and used where appropriate. If there is any uncertainty about the wall construction, its condition or load-bearing capacity, or the appropriate fixing method, you should obtain advice from a suitably competent professional before installation. Nothing in this clause excludes or limits our responsibility for a defect in any Goods or fixing component supplied by us, or any liability which cannot lawfully be excluded or restricted.

7.4 During assembly and installation, children, pets and persons unfamiliar with the work should be kept away from the work area. Small components must be stored safely and the work area kept reasonably clear of trip and choking hazards.

7.5 Where applicable, we provide technical plans, drawings and/or assembly information. These should be reviewed before assembly. We are not responsible for loss or damage caused by assembly or installation that materially departs from the Approved Specification or installation information supplied by us, except where that information was itself incorrect.

7.6 Assembled units can be heavy. You are responsible for arranging sufficient assistance and safe handling when moving or positioning them.

8. Materials, Finishes & Colour

8.1 Our Paintable MDF range is supplied unfinished and ready for painting. Priming, painting and surface finishing are not included unless expressly agreed.

8.2 Our Signature Colours range is supplied as a pre-finished panel option. Depending on the selected finish, panels may use a melamine or laminate surface bonded to an MDF or SUPERPAN® core. The applicable surface finish and, where relevant, core material should be identified in the Approved Specification. SUPERPAN is a trademark of its respective owner.

8.3 Exposed edges are finished in 1mm ABS edging tape where technically possible; 2mm edging is available in selected colours. Internal and curved edges are not edged unless expressly stated otherwise.

8.4 Colours shown on screens, websites or digital samples are indicative only. Actual colour can vary because of screen calibration, lighting and normal material batch variation. If colour accuracy is important, you should request a physical sample before ordering.

8.5 Natural timber may vary in grain, tone, figuring and other natural characteristics. Reasonable natural variation is not, of itself, evidence of a manufacturing defect.

8.6 Materials, laminates, melamines, edging and natural timber can vary between production batches. If a replacement or additional component is manufactured at a later date, we will use reasonable efforts to provide a close match, but an exact match in colour, tone, grain, sheen or texture cannot always be guaranteed where the original batch is no longer available. This does not affect your rights where the original Goods were faulty or did not conform to the Contract.

9. Hardware & Order-Specific Characteristics

9.1 Hinges are soft-close as standard except where the face-frame width is less than 50mm or another hardware limitation shown in the Approved Specification applies.

9.2 Drawers are fitted with full-extension under-mount runners unless otherwise specified. Some bespoke drawer dimensions may fall outside the runner manufacturer’s standard width-to-depth recommendations. Where this applies, the drawer may exhibit minor lateral movement during operation.

9.3 Where a material characteristic, hardware limitation or non-standard configuration is material to the particular Order, we may record it in the Approved Specification. If you do not accept the disclosed characteristic, you must raise it before Approval so that we can consider an alternative configuration.

9.4 Machining may leave trace oil residue on board surfaces. We clean such residue during quality control. Trace residue that does not affect finishing or performance will not normally indicate a defect.

9.5 Minor surface marks or edge imperfections can occasionally occur during manufacture or transit, particularly on unfinished MDF. We will assess reported issues and provide an appropriate remedy where required, which may include replacement, a repair solution or an agreed price reduction depending on severity and applicable statutory rights.

10. Painting, Finishing & Storage

10.1 Paintable MDF should receive, at a minimum, two coats of a quality primer/undercoat, lightly sanded between coats, followed by two coats of topcoat, applied in accordance with the coating manufacturer’s instructions. All faces and edges should be finished to balance the panel.

10.2 Do not paint into joints, mortise-and-tenon connections or fixing holes where paint build-up may affect manufacturing tolerances or prevent proper assembly.

10.3 Until installation and, for unfinished MDF, completion of finishing, Goods should be stored indoors in dry conditions, protected from moisture and excessive changes in temperature or humidity, and supported appropriately to minimise distortion.

10.4 Timber-based panels can react to moisture and storage conditions. Light sanding at joints may occasionally be required where minor swelling has occurred. If swelling or distortion is beyond what can reasonably be addressed, contact us before proceeding so that we can assess the issue.

10.5 Damage arising after delivery from unsuitable storage, moisture exposure, mishandling or unauthorised modification is not our responsibility to the extent that it was caused by those circumstances. This does not affect your statutory rights in respect of any defect that existed at delivery.

11. Order Processing & Production

11.1 Website Orders paid at point of purchase: after receipt of the Order, a designer will prepare technical drawings for Approval. Manufacture begins only after final Approval is received.

11.2 Quotation Orders: manufacture begins only after both final Approval and full payment have been received.

11.3 As an Order progresses, we may send updates by email or text containing an estimated completion or dispatch date. Bespoke production can require schedule adjustments and we will keep you informed of material changes.

11.4 If you request changes after Approval or after the Order has entered pre-production, additional charges may apply for design time, rework, materials, wastage, packaging, handling or other reasonable costs caused by the requested change.

11.5 If progress is delayed because we are waiting for Approval, measurements, selections, information, payment or another action reasonably required from you, any estimated production or delivery date will move by a reasonable period to reflect that delay and any resulting rescheduling of production. If the delay is prolonged, we may contact you to agree a revised timetable before work resumes.

12. Estimated Production Times

12.1 Typical production times are estimates only: Very small orders 2–3 weeks; Small MDF orders 4–5 weeks; Medium MDF orders 5–6 weeks; Large MDF orders 6–8 weeks; Very large or mixed-material orders 8–10 weeks; Handles and samples 2–5 Working Days for delivery.

12.2 Orders involving Signature Colours or other pre-finished materials may require approximately one additional week.

12.3 Estimated production times are not guaranteed completion dates unless we expressly agree a fixed date with you. We will use reasonable endeavours to meet estimates and will notify you of significant delay. Nothing in this clause affects statutory rights relating to delivery.

13. Delivery, Access & Receipt

13.1 We use different delivery and logistics services depending on the size, weight and destination of the Order. Larger or heavier Goods may require specialist carriers.

13.2 The “customer due date” shown in our systems refers to an estimated dispatch date, not an arrival date.

13.3 Risk in the Goods passes to you on delivery to the address specified in the Order, subject to applicable consumer law.

13.4 Orders are normally packed across multiple boxes and parts may be mixed between boxes. You should unpack and check all packages against your plans before starting assembly.

13.5 Very large Orders may be delivered in separate consignments where reasonably necessary for handling, transport or safe receipt, unless a single delivery has been expressly agreed.

13.6 You are responsible for ensuring that the delivery address is accessible for the delivery method advised and that there is a safe and suitable place for the Goods to be unloaded and received. You must tell us before dispatch about material access restrictions, including restricted roads, stairs, narrow entrances, parking restrictions or other circumstances likely to affect delivery.

13.7 Where a delivery date or window has been confirmed, you should ensure somebody is available to receive the Goods. If delivery fails because of circumstances within your control, including undisclosed access restrictions or nobody being available, reasonable return-to-depot and redelivery charges may be payable before redelivery.

13.8 Carrier delivery windows are estimates and can be affected by traffic and logistics. Where delivery cannot be completed for reasons outside our reasonable control, we will arrange an alternative date as soon as reasonably practicable.

13.9 If completed Goods cannot be delivered or are not accepted because of circumstances within your control, we may, after giving reasonable notice, arrange reasonable storage until delivery can take place. You may be required to reimburse reasonable storage, handling, return-to-depot and redelivery costs actually incurred as a result. We will tell you about material charges before they are incurred where reasonably practicable.

13.10 If Goods remain undelivered or uncollected for a prolonged period despite reasonable attempts to contact you, we may give you written notice requiring you to arrange delivery or collection within a reasonable further period. Any further action will be taken in accordance with applicable law; nothing in this clause permits us to dispose of your Goods or retain sums paid where the law does not allow us to do so.

14. Inspection, Damage & Missing Items

14.1 On delivery, please check promptly that all packages have been received and inspect the contents as soon as reasonably practicable.

14.2 Please notify us of missing items within 7 Working Days where possible, so that carrier and packing records remain readily available.

14.3 Please notify us of visible damage within 48 hours where possible and provide photographs. These timeframes are practical reporting guidelines and do not exclude or limit statutory rights.

14.4 If you believe a component is damaged or incorrect, please contact us before cutting, drilling, painting, altering, fitting or otherwise modifying that component where reasonably practicable. Modification may make it more difficult to establish the cause of an issue or identify the most appropriate remedy, but does not automatically remove any statutory right.

14.5 Where an issue is reported late, we will still consider it, but delay may affect our ability to investigate carrier damage or verify the circumstances in which it arose.

15. Tradespeople & Project Scheduling

15.1 If you engage a third party to assemble, install, decorate or otherwise work on the Goods, that is your choice and at your cost. We are not responsible for damage, delay or additional expense caused by the acts or omissions of a tradesperson you engage.

15.2 We strongly recommend that you do not schedule installers, decorators or other tradespeople until the Goods have been delivered and you have checked that all required components are present and free from obvious damage.

15.3 If you choose to schedule third-party work before completing those checks, you do so at your own risk as to avoidable rescheduling or attendance costs. Nothing in this section limits any statutory remedy or liability that cannot lawfully be excluded.

16. Cancellation of Bespoke Orders

16.1 Bespoke Goods are individually manufactured to your specification and cannot ordinarily be resold.

16.2 Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, goods made to a consumer’s specifications or clearly personalised are excluded from the standard statutory cancellation right. This does not affect rights relating to faulty, misdescribed or non-conforming Goods.

16.3 Separately from the statutory position, we may agree to a voluntary cancellation request before production is substantially complete. Whether cancellation is possible will depend on the stage reached.

16.4 Where we agree to cancellation after design work, scheduling, pre-production planning, material procurement or manufacture has begun, we may retain or charge a proportionate amount reflecting reasonable costs already incurred, including design and administration time, materials ordered or allocated, production work and third-party costs.

16.5 Once materials have been cut to the Approved Specification or production is substantially complete, a refund will not normally be available because the Goods cannot reasonably be repurposed or resold.

16.6 We will consider cancellation requests individually and can provide a written explanation of any amount retained on request.

17. Cancellation & Returns of Non-Custom Goods

17.1 Where you are a Consumer and purchase non-bespoke Goods at a distance, statutory cancellation rights may apply. Where they do, you generally have 14 days after delivery to tell us that you wish to cancel and a further period prescribed by law to return the Goods.

17.2 You may inspect non-bespoke Goods to the extent reasonably necessary to establish their nature, characteristics and functioning. We may make a deduction for diminished value where handling goes beyond what would reasonably be permitted in a shop, to the extent allowed by law.

17.3 Unless we agree otherwise or the Goods are faulty, you are responsible for the direct cost of returning non-bespoke Goods where the law permits us to require this.

17.4 No restocking fee will be charged where doing so would reduce a statutory refund to which you are entitled. Any voluntary return outside statutory cancellation rights may be subject to conditions agreed with you.

17.5 A standard item does not lose any applicable statutory cancellation right merely because it was purchased in the same transaction as bespoke Goods, unless an applicable legal exception applies to that item.

17.6 Refunds will be made to the original payment method within the period required by applicable law, subject to any lawful right to wait for returned Goods or evidence that they have been sent back.

18. Faults, Customer Errors & Remedies

18.1 If we make an error in design or manufacture, we will put it right. Depending on the circumstances and your statutory rights, this may involve repair, replacement, price reduction, refund or another appropriate solution.

18.2 Where appropriate, we may offer repair or replacement as an initial means of resolving an issue. Providing a repair or replacement does not remove any further statutory remedy that may arise if the legal conditions for that remedy are met.

18.3 If the issue results from inaccurate dimensions, information or instructions supplied by you, an Approved customer choice, unsuitable installation, or alteration after delivery, we will work with you to identify a practical solution but may charge the reasonable costs of doing so.

18.4 We do not provide separate compensation merely for inconvenience. Liability for other losses is governed by applicable law and Section 27.

18.5 Nothing in this section restricts statutory consumer rights.

19. Your Statutory Rights

19.1 If you are a Consumer, nothing in these Terms affects rights that cannot lawfully be excluded or restricted. Under the Consumer Rights Act 2015, Goods must meet applicable statutory requirements including satisfactory quality, fitness for a particular purpose where the legal conditions are met, and conformity with description.

19.2 If Goods do not conform to the Contract, statutory remedies may include rejection, repair, replacement, price reduction or refund depending on the circumstances and the applicable legal requirements.

19.3 Any provision in these Terms that would otherwise conflict with a non-excludable statutory right is to be read subject to that right.

20. Payment & VAT

20.1 Orders may be paid at the time of ordering or following Approval of a quotation, depending on the ordering route. Manufacture begins only after the required payment and Approval have been received.

20.2 For Orders paid before design Approval, estimated production lead time runs from final Approval rather than the payment date.

20.3 We do not accept payment by cheque.

20.4 Prices include VAT at the applicable rate unless stated otherwise. A VAT invoice is provided.

20.5 For Goods intended for use outside the UK, any VAT treatment or adjustment is subject to applicable tax rules and receipt of documentation we reasonably require.

20.6 If payment fails, is declined, reversed or subject to a chargeback, we may suspend performance while the payment issue is investigated and resolved, without affecting any rights either party may have in relation to a genuinely disputed transaction.

21. Third-Party Payment Providers

21.1 Where payment is offered through a third-party provider, your credit or payment arrangement may be with that provider. These Terms continue to govern the Goods and services supplied by us.

21.2 Use of a third-party payment provider does not alter the bespoke nature of an Order or the legal rules applying to cancellation, refunds or remedies.

22. Intellectual Property

22.1 All designs, technical drawings, specifications and related documentation produced by us remain our intellectual property unless otherwise agreed in writing.

22.2 You may share our documentation with tradespeople engaged to install your Goods for the purposes of that installation. You must not otherwise reproduce, distribute or use our designs to commission substantially similar products from another supplier without our written consent, except to the extent such restriction would be unlawful.

22.3 Our intellectual property also includes, where applicable, CAD/CAM files, CNC or machine data, manufacturing drawings, production files, jigs, templates, methods and other technical information created or used by us to design or manufacture the Goods. Purchase of the Goods does not transfer ownership of those materials or grant a right to obtain our editable design or production files, except where we expressly agree otherwise in writing.

23. Packaging, Offcuts & Disposal

23.1 You are responsible for disposing of packaging materials and any offcuts supplied with your Order. We use recycled and recyclable packaging where reasonably practicable.

23.2 If we supply replacement parts, the original parts remain yours to dispose of or reuse unless we specifically ask for their return and arrange this with you.

24. Replacement Parts & Consequential Project Costs

24.1 Where we are required to remake a defective or incorrect part because of our error, we do not charge you for the reasonable production and delivery cost of the replacement.

24.2 We recommend completing the inspection in Section 14 before committing to third-party installation dates. Subject to Sections 19 and 27, we are not responsible for avoidable project costs arising solely because you scheduled tradespeople before carrying out that inspection.

24.3 Nothing in this section excludes any loss for which liability cannot lawfully be excluded or restricted.

25. Force Majeure

25.1 We are not responsible for failure or delay to the extent caused by circumstances beyond our reasonable control, including fire, flood, severe weather, epidemic or pandemic, government action, war or civil disturbance, industrial action, significant supply-chain disruption, utility failure or material shortage.

25.2 If such an event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to minimise its effect.

25.3 If the event continues for more than 12 weeks and materially prevents performance, either party may terminate the affected part of the Order by written notice. We will refund sums paid for Goods not supplied, subject to any lawful and fair deduction for bespoke work already completed that can properly be charged following termination.

26. Data Protection & Privacy

26.1 We process personal data in accordance with our Privacy Policy.

26.2 We use personal data to fulfil Orders, communicate with customers and for other purposes described in our Privacy Policy. We may share data with service providers such as delivery partners where necessary for fulfilment or as required by law.

27. Limitation of Liability

27.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer remedy that cannot lawfully be excluded or restricted.

27.2 Nothing in clauses 27.3 to 27.5 limits any right or remedy available to a Consumer that cannot lawfully be excluded or restricted.

27.3 Subject to clauses 27.1 and 27.2, we are not liable for loss of profit, revenue, business, business opportunity or anticipated savings, or for indirect or consequential loss, to the extent such exclusions are lawful.

27.4 Subject to clauses 27.1 and 27.2, we are not responsible for loss or damage to the extent caused by your failure to follow the Approved Specification, assembly information or reasonable safety guidance, or by inaccurate information supplied by you.

27.5 Where you are a Business Customer, our aggregate liability arising from an Order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the total amount paid for that Order, except for liability that cannot lawfully be limited. This clause does not impose that monetary cap on a Consumer where doing so would be unlawful or unfair.

28. Complaints & Dispute Resolution

28.1 If you are unhappy with our products or service, please contact office@thecabinetshop.co.uk, quote your order number and describe the issue clearly.

28.2 We aim to acknowledge complaints within 3 Working Days and provide a full response within 10 Working Days where reasonably practicable. If further investigation is required, we will keep you updated.

28.3 If a complaint cannot be resolved directly, you may consider an appropriate accredited alternative dispute resolution provider or seek guidance from Citizens Advice or Trading Standards. Any statement we make about ADR participation will reflect our legal obligations and the schemes available at the relevant time.

29. Website Accuracy

29.1 We take reasonable care to keep website information accurate but cannot guarantee that all content is free from error or omission.

29.2 Photographs and images are illustrative. Actual Goods may differ in appearance because of material variation, lighting and screen display.

29.3 If website information conflicts with an order-specific Approved Specification, the Approved Specification governs the agreed manufacturing details, subject to any statutory or pre-contract information that cannot lawfully be displaced.

30. Governing Law & Jurisdiction

30.1 These Terms and any Contract formed under them are governed by the laws of England and Wales.

30.2 If you are a Consumer, this does not deprive you of any mandatory protection provided by the law of the country in which you habitually reside or any mandatory right to bring proceedings in another court. Subject to those rights, disputes are subject to the jurisdiction of the courts of England and Wales.

31. General Provisions

31.1 If any provision is found invalid or unenforceable, the remaining provisions continue in force.

31.2 A failure or delay in exercising a right does not waive that right.

31.3 These Terms, the Approved Specification and documents expressly incorporated into the Contract record the agreement relating to the Order, subject to any information or rights that applicable law requires to form part of the Contract.

31.4 No person other than you and us has rights under these Terms by virtue of the Contracts (Rights of Third Parties) Act 1999, except where the Contract expressly provides otherwise.

31.5 Any notice required under these Terms must be in writing, including email. This does not prevent either party from proving the actual time a notice was received.

32. Company Details

32.1 Cabinet Enterprises Ltd
Trading as The Cabinet Shop / thecabinetshop.co.uk
Registered in England & Wales – Company Number 15057190
Registered Office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ
VAT Registration: GB 332 3963 07
Email: office@thecabinetshop.co.uk