Terms & Conditions
General Terms and Conditions
0.1) We undertake, made to measure and customised cabinets and other timber items either directly from specific choices made on our website or via a personalised quotation. Personalised quotations will contain technical drawings outlining the request for approval.
In this case we are committing to providing (subject to approval) the cabinetry or items exactly as per the technical drawing. Upon approval this will be the final draft and any proceeding or future dialogue not covered will be rendered null from the order.
Revisions can be made to any order and these must be submitted in writing via our design system. Once approved additional revisions cannot normally be made, however, if your order has not entered production, we can at our discretion make additional changes, but these will form an additional approval process and may delay production or add additional costs.
In the case of an order directly chosen and paid for via our website, we will after payment submit in due course any technical drawings for design approval. We accept small changes to this design within the scope of a confirmed and paid order. Any more substantial changes will require the order to be adjusted for both cost and design and this will add to the expected production schedule and may require additional charges made to your order that must be paid before commencement.
Cabinet Suitability & Purpose.
1.0) You accept that it is your responsibility to give the correct sizes required and to make reasonable assumptions on the weight, placement and suitability of the order. We are happy to offer advice during the design stage and at other times, but it is the customers responsibility to determine the suitability of your order. It is to be understood that our cabinets are heavy and due to the customised nature of manufacture, all cabinets must be fixed securely to either a wall or suitable structure to protect against toppling or crush accidents. In the case of wall units it is the customers responsibility to ensure the wall or other structure is suitable to take the weight of the cabinetry.
1.1) Our maximum panel size unless expressly agreed during the design phase will be 2400mm X 1200mm with a nominal size of less machine trim of slightly less than this. This means that the maximum length and width of any panel will be 2400mm x 1200mm. Any cabinet (especially countertops longer than this will be split either in the middle of the run or at some agreed point.
1.2) Solid oak tops, where supplied will be a maximum of 2400mm x 1200mm but may be less depending upon the yield of the supplied board. This is not classed as a deficiency.
1.3) Allowable tolerance on all panels is 1.5mm deflection over 2m.
Assembly, Fitting, and Finishing.
2.0) All our products are supplied for DIY assembly, fitting, and finishing and we must assume that you have the relevant technical proficiency and common sense to undertake the assembly, fitting, and finishing of our products. You should seek professional help where you feel unable to perform the tasks required for our products. All our products contain both large, small, and in some cases heavy panels. Once fully assembled our products can be very heavy and will require assistance to place correctly. Our fitting kits contain all parts to assemble your product and should be checked against the plans to ensure you have everything required. If you are missing any fittings, we will ensure that these are sent to you in a timely fashion. We do not supply finishing products but can offer advice on suitable products to finish your project. In most cases and for simple products the tools required is very minimal and should be in any DIY’ers toolkit. Some large and more complex products may require additional tools and it is your responsibility to supply and use these in a safe manner. In all cases, it is imperative that small fittings are kept away from children and pets and that the work area is kept clean, tidy, and safe at all times.
2.1) Painting. We do not offer a painting service and all panels should be (at minimum) finished in the following way. 2 x coats of quality water or oil-based primer/undercoat, denibbing between coats. 2 x coats of quality water or oil-based topcoat. All applications to the manufacturer’s specification. All sides and edges should be painted to balance the panel. The jointing parts (the mortise and tenon and any fixing holes) should not be painted as this will not allow the assembled of the cabinetry due to tolerances.
2.2) Moisture will play a part in any timber products, even manufactured boards. We manufacture with a .5mm tolerance on most panels and in some cases, you may have to lightly sand the joints if swelling has occurred. This is not considered a fault, however, if the swelling is beyond what you can reasonably deal with, we will suggest an alternative solution.
Order times and production schedules.
3.0) There are two routes for an order with the Cabinet Shop. How the order was made determines the route an order will take.
3.1) Orders made via our website and paid for immediately. These orders will (within working times) go directly into our production system and will be allocated a preliminary completion date. In a timely fashion, one of our designers will submit your designs to you via email and text to be approved. If approved it will move through our production system, if small changes are required these will be resubmitted for approval. Once final approval is confirmed it will move through our production system with the relevant additional time added where necessary.
3.2) Orders that are submitted for quotation will only move to our production system when final approval and payment is made. This service is designed to make sure that you receive all the necessary assistance for your product.
3.3) In both cases, as your order moves through our production system we will either email or text you with progress updates. It is worth noting that with every update you will receive a link to your original order or the internal copy order if processed directly from our website. This will have the expected completion / despatch date allocated and while we try not to change this, production of customised products can mean slight adjustments in timings. This is to be expected, however our system will keep you updated.
3.4) Once a quote is accepted it will move from the design department to production department. If additional changes are required after the point of design acceptance a fee may be incurred for handling, restocking, wastage and extra design time.
4.0) Production times for our products are as follows:
4.1) Small to medium MDF orders – 4 to 5 weeks.
4.2) Large MDF orders - 5 to 8 weeks.
4.3) Small to medium Birch Ply orders - 5 to 6 weeks.
4.4) Large Birch Ply orders - 6 to 8 Weeks.
4.5) Very large orders & Mixed Materials - 8 to 10 Weeks.
4.6) Handles - 2 to 5 Working Days (Delivery)
4.7) Samples - 2 to 5 Working Days (Delivery)
5.0) Delivery Services and Times after Production.
Due to the nature of the cabinetry and products we produce it is understood that we may use a mix of differing transport and logistic partners to delivery our products. In most cases this can be chosen during the design or order phase. We use the most cost-effective solution available at the time to perform this task and while we attempt to offer either a next day or 3 day service for our products. The larger, more complex and heavier products will require delivery by a specialist carrier of in some cases by a personal transport contractor and this may mean extended times for delivery. In all cases the maximum time from paid order to completion of delivery (excluding any damaged items and replacements) will not exceed 12 weeks.
Handles and samples are on a 2 to 5 day delivery service from order as no manufacture or production time is required, but supply and picking is expected.
5.1) Please keep in mind that the 'customer due date' will always refer to an order's predicted dispatch date and not the expected date of arrival with a customer. Delivery times will differ depending on which method of delivery is chosen.
6.0) Manufacturing limitations
Our automated manufacturing and state of the art design systems allows an almost unlimited range of options that cannot be completely offered on our website. We do however have limitations in the way we manufacture to allow us to make a product that can be assembled by a reasonably competent DIY’er. However, in some cases, we may offer different solutions to your request that in our experience may prove a better route to your finished project. If these suggestions are not suitable or you feel that you will be unable to perform the tasks that we suggest, you should consult with a trade professional that may be able to help.
6.1) Our Order Error. Although unusual, sometimes order errors are made either during design and/or manufacture, and if this is an error of ours we will replace the part/parts in a timely fashion free of charge.
6.2) Your Order Error. We try to minimise during the design phase and with our experience any errors that you may make either in design or unsuitable choices. But these things happen, and we understand this. In some cases, it may be a size issue or a wrong panel choice. Whatever the problem, we are always happy to help you solve it with additional advice or with replacement parts. In most cases we are happy to do this for free but depending upon the issue we may elect to charge for parts at cost or for an additional delivery charge.
6.3) The Maximum normal panel we use is 2400mm x 1200mm and any dimension beyond this would be supplied as a split panel. We can offset split panel to work better in a design or in some cases supply a longer panel, but this is at the discretion of the manufacturing team and in relation to shipping.
7.0) Orders placed on our website are either paid at point of order or placed as an ‘omit’ payment or ‘quotation’ order. Depending upon the type of order it is our policy to only start production scheduling and manufacture after full payment is made. It should be pointed out that in all cases both the design and price needs to be approved before manufacture starts. However, in orders placed and paid for from our website, scheduling takes place immediately during working hours and design approval will not usually hold production unless major omissions or changes are required.
We no longer accept payments by cheque for any orders.
All payments are including VAT at the corresponding rate at the time of payment. A full VAT invoice is provided.
Where our products are for use outside of the UK it is possible to pay less VAT, but we do need documentation relevant to the country or region of destination before any taxes can be refunded.
8.0) Every order for our bespoke products is completely customised. Because of this, we cannot accept cancellation on any of our customised products. We do not hold any premade products and once manufacture has started or materials allocated to a schedule, we are unable to provide a refund for an order. In exceptional cases, we may at our discretion refund part or all your payment depending upon how far we have progressed with your order and how much material, design, and labour scheduling has been expended.
9.0) Some products available on our site are not customised and at present, this would be limited to Handles (at some stage other pre-manufactured items e.g. hinges, may also be covered. While we do not operate as a handle or hardware shopping site it is understood that we make our handles and hardware available to buy without the purchase of a bespoke or customised product and for this reason, you will be able to return these items (but not if purchased with a customised order or the customised part of the order is so purchased) to us unopened, unused and in there original packaging for a refund. You agree to pay the return postage or shipping costs and we reserve the right to charge a 20% restocking fee. Refunds are made upon receipt of returned goods to our premises and after checking the condition of the returned items.
9.1) Refunds are made to the original card used for payment and this will take between 5 and 10 working days to be credited to your account after any refund has been agreed and actioned.
Tradesmen and use of professional services.
10.0) The use of tradesmen and or professional services is recommended where you feel that our products are beyond your scope of expertise or field of experience. Our products are easy to assemble and fit and we are confident in most cases that they are within the capabilities of most DIY’ers. However, if you elect to use a separate tradesman, tradesperson or professional service for some or all the work, we cannot be held responsible for delays or costs involved. We supply all our customised products complete with full technical plans and assembly guides. It is your responsibility to unpack and check that you have been supplied with everything that is required for your project that we undertake to supply with your order. If you have shortages or damages, please contact us for replacements before planning with other services.
Provision of waste.
11.0) We take no responsibility for the removal of any packaging, offcuts supplied with your order or the packaging therein. It is for you to dispose of in a responsible manner. We do try to use recycled packaging where possible and the plastic wrap, we use is recyclable.
Registered In England & Wales - OC424198
VAT Registration - GB332 3963 07